Contact Us

Patient Care/Appointments Line/Clinical enquiries – 0203 813 0611

This line is open from 8am – 6.30pm Monday to Friday (excluding public Holidays)

Outside of these hours, please call III for assistance or in an emergence call 999

You can use this form to send details, information or make a complaint.

Please select the option from the “Subject Box” on the form.

Please keep us updated with any change of address or telephone details to ensure we are able to contact you.

If you are a Healthcare Professional and need to contact us regarding one of our patients please send us your details via the contact form, using the option “Healthcare Professional”

Complaints Procedure

We always try to provide the best possible service, but there may be times when you feel this has not happened. Our staff are usually able to deal with most minor complaints, but if you wish to make a complaint of more serious nature, then please telephone or write to the Service Manager. Please note that any complaint regarding a doctor or nurse must be put in writing.

Please use the contact us form to make your complaint – click on the Subject Box and select “Complaint”, fill in the details and submit.

We aim to acknowledge any complaint within 3 working days and we then try to investigate, and report back the findings within 14 working days from acknowledgement. 

Our practice complaint procedure is not able to deal with questions of legal liability or compensation. We hope you will allow us to look into, and if necessary correct, any problems or mistakes that you have identified. If you use this procedure it will not affect your right to complain to the NHS England Health Authority  (0300 311 22 33).

To complain about a UK government organisation or the NHS in England you can contact the Health Ombudsman in the following manner:

Visit their ‘Making a complaint page‘ to complain online or download a paper form

Call their Customer Helpline on 0345 015 4033 from 8:30am to 5:30pm, Monday to Friday

Send a text to their ‘call back’ service: 07624 813 005

Please note that we have to respect our duty of confidentiality to patients. If a patient does not make the complaint in person, then his/her written consent will be necessary to allow us to discuss the matter with another person.

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Correspondence address: Medicus Select Care – SAS Service, 28 Tenniswood Road, Enfield, EN1 3LL (Please note, that clinics do not run from this location)